📱 Not Receiving Confirmation Texts? Check Your Spam/Junk Folder
If you're expecting a confirmation or shared hand text from Aces Poker Run and haven't received it, your device may have filtered it into your spam, junk, or blocked messages folder. Here's how to check those folders based on your device:
📲 For Android Users
Some Android devices (especially Samsung, Google Pixel, and OnePlus) may filter texts into Spam & Blocked or Junk folders. Follow these steps:
✅ Step-by-Step:
Open your Messages app
Tap the three dots (⋮) or menu icon in the top-right corner
Select Spam & Blocked or Spam messages
Look for any message from:
Aces Poker Run
A sender you don’t recognize (confirmation texts may come from short codes)
If found, tap the message, then select:
Not spamorMove to inbox
🔗 Learn more:
📱 For iPhone Users
Apple’s iMessage may categorize texts from unknown senders as Unknown Senders or filter them using the SMS Filtering feature.
✅ Step-by-Step:
Open the Messages app
Tap Filters (top left)
Choose Unknown Senders
Scroll through the list to find the confirmation message
Look for senders you don’t recognize or names like Aces Poker Run
To avoid future issues:
Add the number to your contacts
Go to
Settings>Messages> disableFilter Unknown Senders(optional)
🔗 Learn more:
🧠 Tips
📲 Still not receiving it? Make sure you entered your correct mobile number during registration or ask the event organizer to re-send the invite.
🔁 You can always request the message be sent again from the Manage Hands section in the app.
📥 Some carriers also offer spam filtering. You may need to check your carrier's app (e.g., AT&T ActiveArmor, Verizon Call Filter).
❓Need Help?
If you've tried the steps above and still can't find your confirmation message, feel free to reach out using the Help button in the app or contact us at help.acespokerrun.com.