At the end of your poker run, it’s important to close the event. Closing finalizes the event in the system, wraps up all activity, freezes scoring, and unlocks payout processing through Stripe (if applicable).
You will also have the option to Deal Remaining Cards to finalize incomplete hands.
📍 Where to Close the Event
To close your event:
Manage Events → Select Event → More Event Options → Close Event
💸 Stripe Setup Required for Paid Events
If your event involved selling hands or items, you must complete payout setup before closing the event.
You’ll be prompted to:
Connect an existing Stripe account, or
Create a new Stripe account
This ensures collected funds can be transferred to your designated payout account.
⚠️ Important: Closing This Event Will Have the Following Impact
Before confirming closure, please understand:
Participants will no longer be able to receive new cards at any stops.
No new registrations or additional hands can be purchased.
Users who have not redeemed shared hands before the event is closed will not receive cards if they redeem after closure.
Managed Hands that have not yet been accepted may still be accepted, but no additional cards will be dealt.
Closing an event permanently ends all gameplay activity.
🔒 What Happens When You Close an Event?
🚫 Registration is permanently closed
🛑 No additional hands or event items can be sold
🃏 Card dealing stops immediately
📊 Leaderboards are frozen
🔁 You will be prompted with the option to Deal Remaining Cards
🃏 Dealing Remaining Cards (Optional)
After closing your event, you’ll see a Deal Remaining Cards button.
This feature allows you to:
Instantly deal all undealt cards to eligible participants
Automatically complete incomplete poker hands
Finalize standings for leaderboard and prize distribution
⚠️ Important: Cards Will NOT Be Dealt To The Following
When using Deal Remaining Cards, cards will not be dealt to:
Hands associated with participants who have a pending Will Call order that has not been checked in
Participants with unredeemed hands
Participants whose cards were not previously dealt due to a required tracker or check-in verification
Only eligible, active hands will receive remaining cards.
⚠️ This Action Is Permanent
Dealing remaining cards cannot be undone.
Only use this feature once the event has officially ended and no further card activity should occur.
🧠 Best Practices
💬 Announce to participants before closing and/or dealing remaining cards
📝 Export reports before and after dealing cards for recordkeeping
✅ Ensure all Will Call participants are checked in before closing
🏁 Close your event promptly to trigger payout processing
❓ Need Help?
If you need assistance with Stripe setup, event closure, or deciding when to deal remaining cards, we’re here to help:
👉 help.acespokerrun.com