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Request Custom Event Items

Event organizers can sell additional custom items during event registration or in-app purchases β€” allowing you to collect more revenue and offer participants unique add-ons.

Aces Help avatar
Written by Aces Help
Updated over 3 weeks ago

πŸ›οΈ Custom Event Items

Please contact the Aces Poker Run support team, and we’ll configure your custom event items for you.

πŸ‘‰ Contact Us: aces@acespokerrun.com

These items appear alongside hands and other registration options during checkout, giving participants an easy way to add extras to their purchase.


πŸ’‘ What Are Custom Event Items?

Custom event items are optional products or add-ons you can offer during registration. Examples include:

  • 🎟️ After-party tickets

  • πŸ‘• Event merchandise (t-shirts, hats, etc.)

  • 🧍 Passenger add-ons (for motorcycle or car events)

  • 🍽️ Dinner or drink packages

  • πŸ’° Raffles, upgrades, or donation options

Custom items can be either:

  • Standalone items (like an after-party ticket), or

  • Add-ons linked to a hand (e.g., Rider Hand + Passenger).


🧾 How Custom Items Work

  • Each item includes a name, description, and price.

  • Participants can select any combination of items they want when registering.

  • The items and total price are displayed on the Event Registration screen before checkout.

  • Custom items are processed through your connected Stripe payout account and included in your Transaction Report.

Once an order is completed, participants will see all selected items under their event registration summary in the app.


βš™οΈ Requesting Custom Event Items

If your event requires unique registration combinations or additional items (like in the example below):

  • Rider Hand – $20

  • Rider Hand + Passenger – $30

  • Rider Hand + Passenger + Extra Card – $35

  • After Party – $10

  • Passenger Add-On (no hand) – $10

Please contact the Aces Poker Run support team, and we’ll configure your custom event items for you.

πŸ‘‰ Contact Us: aces@acespokerrun.com

Once configured, the new items will automatically appear in your registration options within the app.


🧠 Tips

  • Keep item names short and clear so participants understand what they’re selecting.

  • Always include the total cost for bundles (e.g., Rider + Passenger + Extra Card).

  • Use pricing tiers to make upgrades clear (e.g., $20 / $25 / $30 / $35).

  • Ensure your Stripe payout setup is complete before adding new items β€” this ensures all collected funds are properly routed to your account.


❓ Need Help?

If you need to add, edit, or remove custom event items, reach out to our support team:

πŸ“© Email: support@acespokerrun.com
πŸ’¬ In-App Help: Tap Help from the app’s bottom menu
🌐 Online Help: help.acespokerrun.com

We’ll be happy to customize your event items to fit your registration and fundraising goals.


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